Refund and cancellation policy

• The 14-day trial costs $2.99 and lets you try every feature before your first full payment.
• You can cancel any time. Your plan keeps working until the end of the period you've paid for, and you won't be charged again.
• Payments, including the trial fee, monthly and yearly renewals, are non-refundable, except in the cases below.

Go to Settings → Billing and click Cancel subscription, or use the billing portal from Invoices and card. Only the workspace owner can cancel.

To avoid the first full payment, cancel before your trial ends. We email you 3 days before it does. You can also email hello@heylead.io and we'll cancel for you.

Changed your mind? Click Keep my plan any time before the period ends.

• Duplicate or mistaken charges, for example being charged twice or after you cancelled.
• The service wasn't provided because of a fault on our side that we couldn't fix within a reasonable time.
• Where the law requires it. Nothing in this policy limits rights you have under consumer law that can't be excluded.

Email hello@heylead.io within 30 days of the charge with your account email and the date and amount. If a refund is due, it goes back to the original payment method through Polar, usually within 5 to 10 business days depending on your bank.

Moving to a cheaper plan doesn't give a cash refund. Polar works out the difference for the rest of the period automatically and applies it to your next bill. When you cancel, there's no refund for the unused part of a month or year.

Please contact us before disputing a charge with your bank. We can usually sort billing problems out quickly. Polar, our merchant of record, may also refund a payment on its own to prevent a chargeback; if that happens the subscription is cancelled.

Email hello@heylead.io. We reply within one business day.