Legal and policies
How we handle your data, payments and your website visitors' privacy, in plain English.
Privacy policy
What we collect about our customers and about the visitors to their websites, why, and the choices you have.
Updated October 31, 2026
Terms of service
The agreement between you and HeyLead when you create an account or use the service.
Updated October 31, 2026
Refund and cancellation policy
Cancel any time. Payments are non-refundable, with a few clear exceptions.
Updated October 31, 2026
Payments and billing
Prices, payment methods, taxes, invoices, plan changes and what happens if a payment fails.
Updated October 31, 2026
Cookies and data collection
Exactly what the HeyLead script stores and sends on your website, and how consent mode works.
Updated October 31, 2026
Security, backup and restore
How we protect your data, how it is backed up, and how we restore the service if something goes wrong.
Updated October 31, 2026
Data Processing Addendum
How we process visitor and lead data on your behalf, in line with GDPR Article 28. Part of our terms on every plan.
Updated October 31, 2026
Subprocessors
The service providers that process data to run HeyLead.
Updated October 31, 2026